Friday, November 04, 2005

Thingamajig

I went to the mall kanina with my cousin Edward. I was really intrigued kasi by the thingamajig. So I bought one for myself. Katuwa naman my new gadget, it's like a gameboy console with a built-in messenger, browser and fone na. I also bought na rin an extra mittens, an Immortelle skin moisturizer and a couple of shirts which I got for only $15 each lang! Money well spent na naman for me.

Tapos yun na nga diba, when we got home pa, my Tita Mitchy and Ate Sonia were talking about the 40 Year Old Virgin. It was a funnny movie daw but I haven't got the chance to watch it back sa pinas because I was too busy with the family business.

Those two were really mean kaya. Unlike me, I am just writing how I feel, e sila, they are sharing experiences pa! They are giving some variations on that fabulously nasty telemarketer hangup speech daw sa movie. I gotta see that one.

See, Tita Mitchy even told me na almost 75% daw of americans are kinda annoyed sa callcenter peeps. Here's the thing daw kasi: Callcenter agents daw are required to keep yapping. Always. Those are the rules. They are simply not allowed to shut up, (Yeah, why don't they just shut up na lang kaya?!) except maybe four or five steps into a long script of fallback positions. And according to her, hanging up is necessary. Both parties knew it na daw. Therefore: not rude at all. Sabi ko na lang to my tita, "It's ok lang tita mitch, they are earning naman big bucks daw for yapping eh." Like in their dreams pare.

Now, I'm really curious na and enthralled pa. Probably tomorrow, I'll just check na lang if my cousin have downloaded the full flick in his computer and I will give my review.

Maybe later na lang the other happenings. Paglaruan ko muna my new toy. And besides, this is my final rest day kaya, tapos tomorrow will be uber busy na following my vacation itenerary. And to all the orcs who thinks na this is just another crappy dicklit. Talk to the pwet w'lyah?

57 comments:

Warfreak said...

This is nothing all but pieces of shits. What's with you, you coniotic son of a rich parents? We are not doing anything to you so why see us as little people? I am a working parent myself and my work as a callcenter agent is perfectly legal. I don't look down to anyone. If i'll get the chance to see you in person, i'll have you kick in the butt and be sorry. Good riddance!

Anonymous said...

HOY PUTANGINA KANG BAKLA KA!! MAGPAKITA KA GAGO!! PURO KA BLOG! PURO KABAKLAAN ALAM MO! THERE'S MORE TO LIFE PARE!!! ANG BABAW MONG TAO!!! SUPOT KA! PURO KA SALITA..KUNG MATAPANG KA, ISIGAW MO SA HARAP NAMEN MGA PINAGLALAGAY MO JAN GAGO! YARI KA!! PAG NAKILALA KITA..MAGTAGO KA NA!!!

Anonymous said...

Bitter naman ng nasa itaas. Loser. Get a life dude. Mas maraming productive na gawin kesa magpetix. Don't read this blog para di masira mood mo.

-badchick- said...

ahihihihi.. i've seen the 40 year old virgin... that he-got-mistaken-for-a-telemarketer scene wuz really funny... i would've said that mahself.. LOL

-badchick- said...

"This is nothing all but pieces of shits. What's with you, you coniotic son of a rich parents?"

now.. this made mah day... awww i'm startin' to fall on love wit this blog... hahahaha... no offense.. juhz havin' mah fun... payce ya'll! =p

-badchick- said...

correction: fall in love..

that wuz a typo.. LOL

Oyuntsetseg said...

nagiging boring na tong blog na to kasi prepreho nlng ngyyri at cnsbe!!!nung una ko binasa tong blog na to e nttwa pko sa mga comments e at sa kasamaan at kayabangan mo!ngyn inaantok nko...nde na interesting!cofibean,mgisip ka na ng bagong gimik bago ka pa malaos ha?!hehe!

PEACE, PARE!!!

SHIZEDELIC said...

BWAHAHAHA! LAUGH TRIP MGA PINAGLALAGAY MO DITO!! WALANG KAKWENTA-KWENTANG TOPIC! CAN'T YOU THINK OF SOMETHING ELSE?!? UNG MEJO INTERESTING NAMAN..AND ONE QUESTION..BAKLA KA BA?!? BWAHAHAHAHA!

NATHAN AZARCON said...

THIS WEBSITE IS NONSENSE! HAHA! TALK ABOUT MUSIC INSTEAD! LET'S JUST ROCK N' ROLL! HAHAHA!

dylan said...

cofibean, let's shop together! i live in glendale!

Anonymous said...

yung mga una nakakatawa toh boring wala na bang iba????

XuMai PuRPLePiXiEtOY said...

You know something... this blog is certainly addictive.. *lolz* for both pro/anti parties... At first, I thought it was a load of crap but as days progress, it's turning out to be really entertaining. Again, it's a blog, people! It's your choice to read or NOT to read.Ü

\m/ai

Anonymous said...

hey cofibean i have some interesting news for you... u really r famous man.. you see , ur blog had reached all call center sites.. whoa! damn i should better start my own too.. anyway , i think its anywhere now.. i believe that it would reach the newspaper industry w.in the week now...

Anonymous said...

Ganda kaya ng 40 yr old virgin!! Hey cofibean, boring na ng mga posts mo, sa susunod yung super tira talaga sa mga callcenter fags! Nakaka adik to ah!!!
-Anonymous

konyotic orc said...

~~konyotic bading vs. katutubo orcs~~

Anonymous said...

Funny stupid guy here who's claiming to be from Brent. Can't even spell out a simple word. Sigh... "tapos tomorrow will be uber busy na following my vacation itenerary." Hope you'll learn something from it. Toodles!


itinerary
One entry found for itinerary.


Main Entry: itin·er·ary
Pronunciation: I-'ti-n&-"rer-E, &-, chiefly British ÷-'ti-n&-rE
Function: noun
Inflected Form(s): plural -ar·ies
1 : the route of a journey or tour or the proposed outline of one
2 : a travel diary
3 : a traveler's guidebook
- itinerary adjective

Anonymous said...

itenerary??? what is that??

XuMai PuRPLePiXiEtOY said...

Be entertained. Be very entertained. tee hee

\m/ai

Anonymous said...

yeah.. it should be itinerary..
kala mo kung sino ka.. see you're not that perfect also.. kung mapanglait ka...is the "itenerary" a slap in your face..

Anonymous said...

amp! sobra apektado kayo kay cofibean. pati wrong spelling pinapansin, makahanap lang ng butas at manglait back. BWAHAHAHA!

ang saya dito sobra. sakit na tyan ko kakatawa. BWAHAHAHA!

ramakandra said...

kung medyo malungkot ka at wala kang pera para sa entertainment, magbasa ka na lang ng blog entries ni cofibean. tapos basahin mo na rin yung mga comments para mas masaya ehehehehehehehehe!!!! ibang klaseng entertainment itong blog na 'to!!!!
ok lang mag-express ng saloobin pwera lang ang away ok bs mgs peeps!!!
have a nice weekend!!!!

Anonymous said...

if not because of the call center industry, just imagine how many unemployed people we'll have today, not to mention how the economy would be. there's nothing wrong being an agent, but if you have been an agent longer that one can imagine, then that's where something is wrong. these people start their way from bottom all the way to become more of being an agent. so i say it's like working in any other corporate office in the country.

btw, jennylyn mercado is 28 yrs old na pala? ang pangit nya eh. feeling?

masugid na taga-basa ng blogs said...

cofibean's 15 mins of fame expired!!! time is up for you

Anonymous said...

sa mga callcenter peeps, you don't know how stupid and annoying you sound on the phone when you say what the company asks you to say (standard verbage) instead of directly responding to the customer. you sound like robots or circus monkeys when you do that. you waste the customer's time saying crap they don't care about. the worst one is answering the customer's question with another question. so rude.

cofibean team is doing the world a favor.

pensionado said...

Tama. haha. I really hate when I had to ask the customer if I've addressed all his concerns even though I knew I wasn't of any help. It's really stupid. But I had to ask. All calls are being recorded. You just never know if your supervisor is listening in on your call.

I worked for about three months. It just wasn't for me. :)

XuMai PuRPLePiXiEtOY said...

hmmm... reading the comments is even more entertaining!

cofibean, keep posting.

guys, keep the comments coming!

have a great weekend everyone! ^_^

\m/ai

Anonymous said...

ULUL! PUKINANG-INANG MUKHA YAN! MALAMANG WALANG KWENTA BUHAY MO! WALA SIGURONG NAGMAMAHAL SAYO AT WALA KANG KAIBIGAN! KAHIT KELAN DI KA SASAYA ULOL! ANG PANGIT MO! HINDOT! COFI BEAN MO MUKHA MO! BAKLA! MALAMANG NATANGGAL KA SA CALL CENTER KASE KUPAL KA.

Anonymous said...

i think wala talagang cofibean. i mean na, wala talagang taong ganun. he's just making it all up. imbento lang lahat niya to para lang mang-asar ng tao. i bet pinagtatawanan lang niya ung mga taong umiinit ung ulo. he's just making fun of them gusto lang niyang makita ung magiging reaction ng mga tao. :-)

Anonymous said...

sa mga callcenter peeps, you don't know how stupid and annoying you sound on the phone when you say what the company asks you to say (standard verbage) instead of directly responding to the customer. you sound like robots or circus monkeys when you do that. you waste the customer's time saying crap they don't care about. the worst one is answering the customer's question with another question. so rude.

cofibean team is doing the world a favor.

--- PUT UP YOUR OWN CALLCENTER WITHOUT ANY RULES, IF YOU HAD IT, POST HERE APPLY KMI! BWAAHAHA!

Anonymous said...

ANG YABANG MO COFIBEAN! PAG NAMATAY KA, WALANG IIYAK SYO MGA PAMILYA MO LNG MYYABANG DIN. AMBABAHO PA RIN NG TAE NYO! YABANG! NKKHIYA! TSK TSK! AKALA MO ME ARI NG KALAHATI NG PILIPINAS! GRABE!

Anonymous said...

i think wala talagang cofibean. i mean na, wala talagang taong ganun. he's just making it all up. imbento lang lahat niya to para lang mang-asar ng tao. i bet pinagtatawanan lang niya ung mga taong umiinit ung ulo. he's just making fun of them gusto lang niyang makita ung magiging reaction ng mga tao. :-)

E TANGINA MO PALA E, PINAPAINIT MO ULO KO! KUNG WALANG COFIBEAN TANGGALIN ANG BLOG DIBA? KUNWARI PA KA GUSTO MO LANG SUMIKAT, WAG GANUN... PERO DI NGA, BAKLA KA BA? KASE BAKLA LANG GUSTONG MAGPAPANSIN E. DI KA BA KINARGA NG NANAY MO NUNG BATA KA?

THEREYOUGO said...

@cofibean... malapit kna nmen mkilala. callcenter are all around manila, so beware. bka nktambay ka sa greenbelt bigla nlg may sumaksak syo ng ruler na steel na maraming kalawang.. or barbecue stick na maraming putik or mbuhusan ka ng hotstarbucks coffee at ipakain syo ang mug nito. bwahaha! m telling you, BEWARE!

Anonymous said...

Hey stupid writer of the post below;

sa mga callcenter peeps, you don't know how stupid and annoying you sound on the phone when you say what the company asks you to say (standard verbage) instead of directly responding to the customer. you sound like robots or circus monkeys when you do that. you waste the customer's time saying crap they don't care about. the worst one is answering the customer's question with another question. so rude.

cofibean team is doing the world a favor.


Opening and closing spiel lang po ang standard. Discarte mo na ang troubleshooting with the customer.

--Technical Support Representative

baneneng said...

si cofibean ay agent lang na walang magawa kapag avail time. pinagtitripan lang nya kayo no!

UA&P(Ututing Amboy & Pangit) said...

ITAE MO NA YAN COFIBEAN! ANG BAHO NG HININGA MO!

Anonymous said...

hay naku kadiri naman mga pinagsasabi nyo jan....pero naman kasi nakakinit ng ulo yung pinagsasabi ng cofibean na yan

Anonymous said...

guys ano b kayo, cant you get it? kabulaanan lamang ito! hindi nyo b napunang ni-reset ni cofibean yung comments field nya into anyone can post their comment, last time i checked it kase puro users na lng ang ina-allow nyang mag comment, but since and konti ng natatanggap nyang replies, ibinalik nya sa dati, wherein everybody can leave him a message. See its Satire! Sinasayang lang natin time natin sa kakapost ng comments. Just enjoy na lang what is written. Anyway, hindi naman totoo yung mga sinasabi nya di b? besides, hindi lang nmn mga squatter ang nsa call center, may mga mayayaman din, as a matter of fact almost 80 percent came from mayayayamans gaya ni cofibean. Lahat tayo puro pasaway kung tutuusin sa Pilipinas, at yun ang totoo. Kaya imbes na pagtuunan ng pansin ang blog na ito mas marapatin nating pag isipan kung papaanong mapapaunlad ang bansa natin. Kung yan ang paraan ni cofibean, hayaan nyo sya. Gawin nyo na lang inspirasyon, Always look find good in every negative things you hear or read from this blog. Remember, it takes a real intelligent to understand the hidden message of any written work before you react to it.

Mabuhay ang Pilipinas!
Mabuhay ang mga taga call center na tumutulong sa pagsalba sa ekonomiya ng Pilipinas!
Mabuhay si cofibean na nagsisilbing inspirasyon sa maraming matatalinong mahihirap na hindi sila kaawa awa pagdating sa pag intindi sa isang taong mangmang sa karanasan ng kahirapan!

Mabuhay tayong lahat.

Mag aaral mula sa Unibersidad ng Pilipinas

Anonymous said...

hoy TSR, depende sa account yun. may account na maraming BS spiels like disclaimer, verification ek ek ek, tapos may checklist pa na dapat gawin/sabihin ng agent kahit hindi related sa transaction. how bobo is that?

tawag ka sa isang int'l comm'l courier isang beses at tanungin mo magkano magpadala sa X destination. sasagutin ka ng isa pang tanong. how bobo is that?

meron pang isa pang bobo transaction, ibababa mo na ang phone tapos hihirit pa yung agent, bibigyan ka ng summary ng details ng transaction nyo kahit malinaw na yung usapan nyo. shet. why are they required to say that for quality assurance purposes daw? fucking makes the transaction painful.

mabuti pa yung kumausap ka na lang ng actual na tao sa tanggapan na mismo. mabilis, malinaw, to the point.

Anonymous said...

and for that matter, not all agents are stupid enough to follow standard verbage, stupid policies, kasi hindi na nila kelangan ng script coz they know what they're doing. as for the rest, shet, they have to trust their IQs more than their training manuals. kung magsalita kasi parang may sinusunod nga na script or outline at parang hindi nakikinig sa yo.

Anonymous said...

Anumang layo ng narating... singapore australia, europe o america... babalik at babalik ka rin.. at pag bumalik ka... yari ka sakin.

Anonymous said...

E ano ngayon kung orcs kami. At least we are earning more than what you are earning. So stop dreaming and join ka na lang samen.

Anonymous said...

hoy TSR, depende sa account yun. may account na maraming BS spiels like disclaimer, verification ek ek ek, tapos may checklist pa na dapat gawin/sabihin ng agent kahit hindi related sa transaction. how bobo is that?

tawag ka sa isang int'l comm'l courier isang beses at tanungin mo magkano magpadala sa X destination. sasagutin ka ng isa pang tanong. how bobo is that?

meron pang isa pang bobo transaction, ibababa mo na ang phone tapos hihirit pa yung agent, bibigyan ka ng summary ng details ng transaction nyo kahit malinaw na yung usapan nyo. shet. why are they required to say that for quality assurance purposes daw? fucking makes the transaction painful.

mabuti pa yung kumausap ka na lang ng actual na tao sa tanggapan na mismo. mabilis, malinaw, to the point.

>>>>>>>>>> UBOD KA PALA NG TANGA. KAYA NGA CALL CENTER YUN E. KELANGAN MO MAGING MALINAW KASI MINSAN LANG TATAWAG YUN. UNLIKE NG KATABI MO ANG PINAGTATANONGAN.. YOU CAN STAY AS LONG AS YOU WANT KAPAG MAY CONCERN KA PA.

Anonymous said...

yuck. so you're saying it's standard procedure for you orcs to be parrots and broken records? as if naman your customers are as bobo as your practices no.

Anonymous said...

and why do you defend bobo practices ba tapos you think cofibean is mayabang, eh orcs are also guilty of talking to customers as if they're retarded no. so makulit and paulit ulit na. maybe you don't mind kasi you don't have to listen to yourself talk. eh what about the person on the other end of the line?

karinne said...

sa mga callcenter peeps, you don't know how stupid and annoying you sound on the phone when you say what the company asks you to say (standard verbage) instead of directly responding to the customer. you sound like robots or circus monkeys when you do that. you waste the customer's time saying crap they don't care about. the worst one is answering the customer's question with another question. so rude.

cofibean team is doing the world a favor.


Standard Verbage, if that's how you term it, is necessary because this is a professional industry. We're not plainly chatting with customers kea we can't just say these things as to how we want it said. Xguro there are times na there are monotonous slips which is kinda icky coz one can sound irritating, but that doesn't give you, whoever, whatever, the comfort of calling us circus monkeys. If you state that we're blabbering bout crap that customers couldn't care less about, well... if it's crap for you, it's necessary for us, and we accept the fact that some incompetent minds cannot absorb that. Lastly, when you stated "the worst one is answering the customer's question with another question. so rude", well, throwing back a question to the caller when they drop an inquiry is called, probing, to come up with a relevant and helpful answer to give em. You let the orc finish up kasi before you conclude na its the way they address your query no... so bobo ha...

Anonymous said...

yeah you right about that..probing question.. :D

Anonymous said...

see? you don't even have common courtesy of answering the question first. di nyo nagets? to simplify for your benefit:

customer: how much will it cost to send 3 kg to X destination?
robo-agent: what will you be sending? --> very rude.

good agent: we have different rates for documents and non-documents. may i know what you're sending so i can give you an estimate? --> yan ang taong kausap.

and you don't know how many orcs are talking like robots. and you prolly don't know how many orcs ask the same questions again and again. like, didn't i tell you i'm sending CDs nga? are you listening ba??? and for fuck's sake i don't have all day so keep your answers as simple as my question.

orcs don't have to put up with things they say, it's the customers. so cofibean is your karma. he's making you put up with the crap he says about you.

Anonymous said...

i don't have the comfort of calling robo-agents circus monkeys? i don't have any comfort putting up with robo-agents. how about that? how would you find a comment unwarranted when you sure did a pretty darn good job at earning it?

Anonymous said...

then dnt fuckin call cust serv, tech supp, or any call center for that matter... dork!

Anonymous said...

idiot. then companies should have an online order system and put you out of the job. never called tech support so i don't know how competent those agents are. for that matter if PCs running Windows were built like Macs, these agents would of out of the job too. it's incidentally funny that their livelihood is supported by someone else's incompetence.

maybe companies should have an online rating system for customers to rate calls so we can raise red flags on bad calls and they can review it.

there was about one agent who did his job neatly and i asked for the supervisor to commend the guy. i told her what stuff he did right compared to the "robo-agents", hoping she would brief all her other agents into doing the same. but sometimes i still get those fresh off the boat ones. they're petty annoyances but to be fair, they probably were not trained properly. but what does that say about people who need to be trained just to work like they got common sense? ... "circus monkeys"

Anonymous said...

Attention:

to all avid readers of cofibean..especially callcenters agents..
haha..calm down..chill..

i know this guy..and guess what?!?..he is working in a call center..somewhere in libis..
believe me...haha..he's quite fat, dark skin and he is no richy..

he's loving what you're doing guys..he needs attention..

Honest!

take it from me..he's just 2 station away from me..

Anonymous said...

hahahahahahahahahahah!! loko pala tong si kopibin na to eh.. feeling ko your making sadya nlng the taglish kasi it;s sobra na talang OA ha. the hell no. and what's nakakatawa pa lalo are the gram slips and what not. the hell no. and pati the constant usage of the phrase, "the hell no!" the hell no! diba? the hell! the hell talaga no! the hell dahber? the hell talaga, pare! i mean, the hell!

call center agents said...

comment lang po sa previous post... "sa mga callcenter peeps, you don't know how stupid and annoying you sound on the phone when you say what the company asks you to say (standard verbage) instead of directly responding to the customer. you sound like robots or circus monkeys when you do that. you waste the customer's time saying crap they don't care about. the worst one is answering the customer's question with another question. so rude."


HALLER... MAYROON PO KASI KAMING TINATAWAG NA QUALITY CALL HANDLING NA OBLIGADO KAMING SABIHIN YUNG MGA SCRIPT NA YUN : OPEN SCRIPT AND CLOSING SCRIPT... KASI MAY METRICS DIN KAMI TULAD NG IBANG COMPANY SO HINDI NAMIN SINASABI YUN DAHIL GUSTO NAMIN..SINASABI NAMIN YUN DAHIL REQUIRED KAMING SABIHIN YUN..SUS.....

Anonymous said...

kaya nga you sound like robots no. why do you take offense at that? d nyo pala kagustuhan eh. sabihin nyo dun sa quality ek ek nyo o sino man gumawa ng procedures nyong ewan.

maron said...

cofibean, GO TO HELL. isa kang taong walang magawa sa buhay. kung wala kang magawa, humanap ka na lang ng mga lalake na puede mong i-blow job! tangina mo!

beach said...

you make real emotions come out of your blog dude! how come people do believe this entertaining thing!!oh my!!!

Sturm_Brightblade said...

HAHA!! you're so funny cofibean. maybe you're one of those people with enough time in their hands to do alot of stuff(mostly bums) really funny this guy, but a coward as well. If you feel you're so tough why don't you post your pic here? mostly likely this guy is a fake.

no matter, he amuses alot of people and he gets alot of hits.
HAHA! you're really funny.

oh! and by the way.. its VERBIAGE not VERBAGE..