Thursday, October 19, 2006

As in Putangina Talaga!

This is a classic example of an emotional orc. Enjoy pare!

103 comments:

Anonymous said...

this P.I. bad mouth orc spreads like wildfire pare the hell talaga with those orcs noh

bianco said...

hey that wasnt nice noh!

Anonymous said...

Brat! can't he use the conventional method? And he did mention he can be texted... OMG!!! Why do you treat people this way?

Anonymous said...

tsk tsk tsk... stupid orcs

tundra said...

Just my two cents:

As someone who's been a call center agent for about 4 years now, so I can empathize with the customer (I subscribe to their fucked up DSL too) and the agent that took the call.

First off, a real recorded call would sound like that - our quality assurance manager would let us hear our own calls and it sounds the same as the recording in question. But who's to say it couldn't be fabricated? From what I heard though, the call was featured in the news recently, so it has to be real. Otherwise, PLDT would scream bloody murder. Also, it does sound like my own calls to PLDT's helpdesk when their shitty shitty DSL is on the blink yet again. So from my judgement, it is genuinely customer service gone wrong.

As for the call itself, all I can say is that both the customer and the agent were wrong. As a rule, I NEVER curse as a customer nor when I take calls on the job. I draw the line at swearing: it doesn't matter if the customer is right or not, it is not the job of the agent to take verbal abuse from a caller. "Di ko sinabi tangina MO, sabi ko lang tangina", the caller said. Regardless of who he addressed it to, he has no reason to swear since it's not the agent's fault if PLDT's system is a mess. And NO, he doesn't have the right even if he's paying for the shitty service ("I have the right"...no, you don't).



On the other hand, the agent should have taken the high road and warned the customer not to swear. Most companies have a policy that allows the CSR to disconnect the call after warning the caller to stop. No matter how rude the caller is, you DO NOT curse back, ever.

PS. Funny callcenter movie you potsed previously....although it would be funnier if you actually believed call centers worked that way. They'd be out of business real quick if that were the case.

peace!

Krrong Krrong said...

Ang boring na ng bruhang cofi na itets. Naubusan na sya ng words.

Anonymous said...

oi, cofi pano mo nakuha yan? ikaw siguro si raoul ano?

Anonymous said...

i'll comment on that later..ayt?

i cannot believe it!
thank you for the message..
too short though..
pero i'm honored,
don't worry, i'd still dig this shit of yours no matter what..
hahaha! you're the best baby.. ;)
me loves yah.. (><,)

Kiro said...

WOW...WOW...ANG LUTONG! why did she even said her name to the guy... man... they're both wrong anyway... I dont know if I should feel bad for the girl... because she did swear too... and also for the guy because he keeps on swearing and making the girl cry... WAW lutong magmura hahaha...

Gener said...

ehehhe nakakatawa talaga!!


galeng talaga! whahahah saang company kaya toh... wahahah nakakatawa talaga!!


Sana minsan magpodcast ka naman cofibean! wahhahaha

garytarugo said...

tsk, tsk. dahil dyan sa recording na yan, nalaman ng maraming tao ang culture sa mga call centers na pipindutin ng agent ang mute button sabay mumurahin ang customer. malas lang nung babae dahil nagkamali siya ng pindot.

Billycoy said...

how pathetic! Very offensive talaga ang ginawa ng client, kaso nawala sa sarili yung agent.

Alam naman siguro nung call center agent yung ganung incidences, so dapat prepared na siya, kung anuman yun. She shouldn't replied with a cuss word. It's unethical and very unprofessional.

How pity!

Anonymous said...

emotional orc nga tpos nagmura pa kahit d naman sya minumura..pero how bobo naman of the customer..gagawan na nga ng report, tpos sa customer serv rep siya maglalabas ng sama ng loob..e, gagawan na nga ng report. ano nga namang magagawa nung reresentative? i dunno pero napakaimmature naman nung raul na un. ang sarap murahin.

Anonymous said...

haha.. this is so funny... where did you get this cofi?

Anonymous said...

they're both wrong! seems that the CSR supposed to press the mute button on her headset but didn't successfully do it! what an idiot! hahaha! and to the customer...he's so kulit! the agent had repeatedly mentioned to him that a report will be submitted regarding his problem...if i were the agent,i would suggest to the customer to use his celphone or landline to call overseas! he's so fuckin cheap! very much dependent to ifreedom (whatever the hell it is!) to have unlimited call to US! hahaha!

warning to callcenter agents: make sure u're pressing the right button! hahaha! :)

Peace Out Dude!

islandboy said...

THIS IS ALL OVER THE INTERNET MONTHS AGO.

shai said...

hmmm, she's more of a liar than emotional.

i think she forgot to press the MUTE button.

im a call center agent too, but i feel for the customer, he didnt do anything naman to make the agent go ballistic, nag react lang yung customer nung nagmura yung agent (murang mas malutong pa sa chicaron wtf!) tingin ko nga akala niya na press niya yung mute button, pero hindi pala..tsk tsk tsk

Anonymous said...

oh my..hearing the girl cry was nauseating noh, it's her fault for pete's sake! what a loser. ugh! as in gross talga. its a shame coz cofi has already given c.c.peeps a bad name na nga eh and now this?! tsk tsk tsk..pero nice huh, bravo cofi! how'd u get this? maybe u hired a few people..? awesome man! and for those agents who think they can get away with their bullcraps, dream on! the customer's always right. i feel so sorry for that girl, i presume she's jobless as of now...
cofi,how bout a convo between a foreign customer and a c.c.agent,say, in makati or alabang? i heard mas malala sila magalit..
me loves yah! (><,),

Dos Ocampo said...

haay, if i know, call center agent ka lang... sabi nga, ang galit sa bakla ay bakla din...

poor call center agents...

Anonymous said...

oh my..hearing the girl cry was nauseating noh, it's her fault for pete's sake! what a loser. ugh! as in gross talga. its a shame coz cofi has already given c.c.peeps a bad name na nga eh and now this?! tsk tsk tsk..pero nice huh, bravo cofi! how'd u get this? maybe u hired a few people..? awesome man! and for those agents who think they can get away with their bullcraps, dream on! the customer's always right. i feel so sorry for that girl, i presume she's jobless as of now...
cofi,how bout a convo between a foreign customer and a c.c.agent,say in makati or alabang? i heard mas malala sila magalit..
me loves yah! (><,),

Anonymous said...

wala na. nauubusan na ng material si cofibean. miss ko na yung mga dati niyang sinusulat -- yung adventures niya sa gym, movie reviews, etc.

Anonymous said...

mali ng customer service..expressiona naman tlga yun, i know how he feels i pay 3200 a month for dsl pero they treat me bad also when i ask for help-politely!

_ice_ said...

i know this already kasalanan ng agent to eh kasi di sya nag mute...

Neil said...

The agent should've been well oriented and prepared. she should've diverted and eased the intimidating customer with 'we have nothing to do with the situation, we apologize for the incovenience' and the like. She should've been more apologetic no matter how dreadful the customer was. She should've prepared herself to these kind of situations. And never ever she should cuss. Very unethical.

Anonymous said...

Kala ko baboy yung icon ni Dos Ocampo. Tao pala. Ahihi. Wala lang. Nagcomment lang. Hi mommy!

Anonymous said...

grabeh!!!
ang harsh mo naman. . .
sabagay. . .
what can you do?
bobo orc eh. . .
hehehe
well that's their training's fault
agents should be well oriented and ready when facing an intimidating customer. . .
it is very unethical and unprofessional to cry on the phone when talking to a customer
right?
so yun. . .
sana wake up call yun sa mga call center agents

mayunesa said...

well during the start of the call one can sense na kayang kaya mo talagang paiyakin ang agent...
she cant handle the call properly kasi hindi cya firm sounding.. cguro kahit na 10 years old na bata kakayan kayanin cya!

Anonymous said...

the reps not so prepared !! stupid - she doesnt know her product - and she seems, shes almost crying -- hahahha!! and she forgot to press the mute button ... hahahha!!

paleground said...

E putangina pala! I symphatized with the caller. Tangina yung agent hindi napindot yun Mute button eh. Tangina nya!

Anonymous said...

it's not true that PLDT will give you rebate! That is a big fat lie!!! I've heard that before. i've been following up with PLDT regarding our DSL and the CSR told me that they'll give me rebate. My God! 3 months na wala pa rin rebate! LIAR!!!

Carlo said...

The CSR was wrong.

Raoul, on the other hand, was not.

That's not to say that he was correct, either. It's not a black or white kind of thing.

But what he did was well within the bounds of reason.

He was frustrated. He voiced out his frustration.

Any mature person should be able to take it like a big boy (or girl :P) should.

In gauging who was at fault, it was obviously the CSR.

Rude callers are supposed to be par for the course as a call center agent. That's one of the first things you're supposed to be taught to handle.

Heck, Raoul was even incredibly courteous at first. He greeted good morning and everything. Most callers would just forget niceties like that.

Yes, he does have the right to swear his mouth off after being frustrated about PLDT's service, as long as he wasn't directly insulting her. Which he wasn't, until she swore at him.

It's absurd for anyone to say Raoul was wrong. He wasn't. But again, I concede, he wasn't right either. But what he did was, again, very well within the bounds of reason.

Anonymous said...

I agree with the customer. Gago talaga yung agent. The thing is, swearing is a mere expression of disgust lalo na kung hindi mo magamit yung binabayaran mo. Tapos mumurahin ka ng call center agent whose duty is to take the call. Gago.

Then she would indulge with hysterics that were totally uncalled for. That's stupid. Answer rationally. Wala ba silang training for such events? Dapat mapaalis na yan sa trabaho.

I don't usually agree with cofibean regarding his ideas, pero this is one of those mean comments of his that I really agree with.

Hasson Marque said...

sarap ulit-ulitin ng conversation na yan!hehehe

Anonymous said...

eeew. why did the girl cry? that was so disgusting. certified orc. what happened after this? anyone know? gush, the customer had a point. damn crappy call centre agents.

kimpee de leon said...

Pare, san ka nakatira? Punta ko sa inyo ha?

Romy Diaz said...

Cofibean, Ur so hot! I got a glimpse of you kanina! hay! natanggal panty ko nung nakita kita!

Anonymous said...

hahahaha what the hell was that?!hahahaha

EvilComputer said...

hah! kakaaliw ka talaga ihatecofi. the csr in my opinyon is mali. e y ba naman did she swear to the client? e d client was like making complain lang kaya sa poor service. naku yan mga orc na yan dapat lang talaga iwipe out sa buong Pilipinas. yucky kaya to the max talaga ung crying epek nung babae. kala niya raul was going to make sorry and peace na to her. not a chance.

Anonymous said...

Classic yung line na "Putang-ina tumigil ka. Wag kang iiyak iyak." Nyahahaha! Kakaiba yun a! Kala siguro ng girl na pag umiyak sya ay maawa yung Raul. Shet! Nyahahaha!

Anonymous said...

Anonymous said...

Asiatic Neil, Tang-ina kang bakla ka! Dito lang pala kita makikita sa blog ni cofi. Please lang no! Humada ka na lang at wag ka ng magkalat dito. Sa lahat ng hindi pa nakakakilala sa baklang Neil na yan, isa syang mujer na humada sakin before na binigyan ako ng tulo. Isa syang Bakla! Bakla! Bakla!


bakit ka naman nagpahada? bakla ka siguro.

Anonymous said...

Carlo said...
The CSR was wrong.

Raoul, on the other hand, was not.


LOL. Talagang Raoul eh noh? Pwede namang RAUL lang. Close kayo? LOLL!

Anonymous said...

Ikaw pa ba yan?


-- Starbucks Morning Sessions Girls

Isaiah said...

ahehe cofi kaw ba si edison chen?

Ano-bayan! said...

Sabi nung girl --- Sir Raul...Sir Raul... Sira-ulo,... kung haponesa yung girl sabihin nya Sila-uro...Sila-orc...sila-orcs. Ay ano bayan see the evolution of the word/s..totoots bayan???!!! parang sadya !!!??

Anonymous said...

Bwahahaahahaha.. tang ina... Sabay deny na di sha nangmumura, tapos nung na-corner na, she all of a sudden blamed the client coz he started it all with matching pa-cry cry para marinig ng buong floor that she's being bullied? Boba..

WTF.. Pano nakapasa yung voice quality nung kathy rosana na yan sa call center? Don't call centers with local clients choose csrs aptly? I dont think she even knows how to finish a sentence in english fluently and correctly! Raul has all the right to flood her with PIs.. LOL..

To all newbie call center agents, always remember, your calls are being monitored.. So perform your tasks properly.. Push mute when you wanna curse your clients.. Better yet, practice flexing your fingers.. Ngaratan na lang! Middle finger to the rescue! No fear of getting caught by your client.

ano-bayan! said...

They deserve each other. The girl dragged on too long when she could have been professional enough to cut it short by getting the name, number, complaint, & apologize for the incovenience; and should have pacified the client who seemed to be redundantly and stupidly refusing to listen to equally nonsensical stupid explanation, by offering to call him when she has got better things to say; or suggest for the client to call back at 9 if he was itching to talk with the supervisor. She lacks the ability, imagination, style etc to pacify dissatisfied kulit clients like him who lacks the resourcefulness to reach the US "man daw" using other means...sus ang tsi-cheap...kainis! total crap.. how could Adam's descendants be so sooopid! inutile!

Anonymous said...

all i can say is: boba yung agent na yun, noh! for one thing, di naman talaga sha ang minura. she just reacted sooo overly kalokah to wut the customer said. siguro para pasikat sa mga katabi nya. eh, sa sobrang ka-engotan, maling button ang napindot. hayun! binggo! tapos iiyak-iyak... shonga...
im a senior tsr.... not one of my agents act like that. pero sa csr floor ng office... ahaaaaaaay! daming boba't bobitong ganyang ganyan talaga.... shalaaa.... pweh....

pahabol lang...
hanuvayan, cofi..... esep esep na! you're like, runnin' out of words to say, or sumthiinnnnn?

Anonymous said...

..wAtEveRRrr..

,,i hAve no tyM 4 diS crAp..

jenicutie said...

i really like this blogs, in fact this is one of my favorites!

Anonymous said...

nice! galing where did u find this?
tangina mo rin cathy rosana!

Ey edison chen, musta na pla your RX7 FC and the rest of RedSuns?

www.joblo.com/images_arrownews/grudge2-main-3.jpg

dalaifollower said...

ei every1, stop messin' around! cofi new entry plz... i'm bored alrdi. been trying to avoid ur blog. too much torture eto di na kaya ng meditation and medication ko. help! new entry plzzzz... it's given u cnt save the world from orcs, so keep writing na lang.:)

toothpick said...

down with the orc hahahahaha

Anonymous said...

cofibean, manglait ka na ulit ng mga call center agents kagaya nung sumali dati sa deal or no deal. yung bakla na sobrang fake ang accent. sige na, laitin mo na sila ulit.

dianne said...

tang ina.. sarap ulit-ulitin ah.. XD

Lanyi said...

ahihi... super natawa ako sa call na yon ah...

kala ko ako lang nakapansin sa pic mo.. edison chen =) super fan mo ko! :)

Bino/Geno said...

Well I can say that PLDT DSL sucks badly. As for this, I think I would have hung up the moment he is saying things that are not my problem. All I should care about is receiving his complaint and filing it. The rest is Manny Pangilinan's business.

Anonymous said...

Anonymous said...
..wAtEveRRrr..

,,i hAve no tyM 4 diS crAp..


kathy rosana .. is dat you? LOL!

Anonymous said...

tanong ko lang cofi, bakit hindi ka nanominate sa gaybloggies award? eh di ba gay ka?

Anonymous said...

stupid orcs

Misheki said...

I agree with mayunesa! When I first heard the girl's voice...OMG! she was so tanga-sounding! I bet she is bobo talaga... She kept on repeating her explanation to the already pissed off customer. She didn't sound firm which provoked the customer to blab some more...and to top it all, she cried!! Was she joking or what???!!! Haha...

Anonymous said...

edison chen pala totoong name ni cofi? so ano ba talaga si cofi? old rich, nouveau riche or nagpapanggap lang?


nawalan na ata ng ideas si cofi kasi wala na siyang bagong blog entry.

Dos Ocampo said...

Siguro cofibean, isa ka din sa mga sinasabi mong call center orcs! Kasi sobrang galit mo sa kanila to the point na OA na.

COFIBEAN, A CALL CENTER ORC!

Anonymous said...

cathy rosana, rape-in kita, i wanna hear u cry ulit hehehehe dapat sa orc na yan ginagahasa... pathetic orc!!! lousy customer service, tagalog na nga, filipino na nga customer nya, tatanga tanga pa... tangina mu rin, gahasain ka sana ni raul hahahahaha
stupid orcs

Anonymous said...

lupet. haha!!

Francis said...

Your site is a riot...irreverent...politically incorrect to the point of being farcical. It's just so grotesquely absurd...that it has to be deliberately entertaining. If censorship standards were relaxed...your material could actually be aired in some form.

Anonymous said...

funny...i know a raoul bacalzo...my brother's batchmate back in high school...i wonder if they're the same person.

Anonymous said...

yuck naman ung guy! parang si cofibean. bading na bading.

'tang-ina mo ha'

Toothpick said...

kawawang call center agent...tsk..tsk...

ie said...

i totally agree with tundra. on one hand, the call center agent was the one who paved way for bad customer service. but she doesn't deserve that kind of treatment either, so the customer is equally liable for that. ang masama lang, yung babae yung mawawalan ng trabaho. tsk, tsk.

Rubelito said...

Wahahahaha.... left out ako sa Putanginang Shet na to ah... tsk... tsk...tsk... better late than never... masasabi ko lang... una-unahan lang yan... nagkataon si Raul ang Customer... what if baliktarin natin ang sitwasyon... Si Raul ang Agent tapos si Catherine Rosanna ang customer ano kaya ang ma pi-feel ni Si raulo na yan... este Raul lang pala.... hehehe... hay naku... people are rude lang talaga... ano ba etets... pasalamat nalang ako hindi ako tinanggap noong nag apply ako sa call center kasi kung nag kataon na englisiro pa ako at natanggap ako at may makakausap akong customer na ganyan siguro matagal na akong nasa bilibid... hehehe... Galing mo pare... I like your Blog...

Yours Truly,

SiRaulo

Anonymous said...

Hehehe kawawa yung girl. Poorly trained kasi eh kaya ganyan. Its not the guy's fault that their conversation escalated to a P.I. bonanza.

So this is a PLDT call. Ouch! I'll remember her name hehe

Anonymous said...

sobrang tanga naman ni raul , kung matalino (or at least nagiisip) yan tao na yan alam nya dapat limitation ng call center agent... bobo mo raul

Anonymous said...

tao lang ang call center agent, tandaan nyo yan, TAO lang yan... kung ayaw mong mamura nasa kilos at pananalita mo yun, nangproprovoke yan si raul, nangungulit ... he deserved lang mamura

Anonymous said...

Mga potah kayo mapanglait! kala nyo kung sino kayong mga herodes, fuck yung mga inglisera(o) dyan na nagmamagaling wag kang magmagaling dahil CSR ka lang din. Mas nakakainis ang mga comments nyo keysa kay Raul at Cathy. Pathetic. Wish ko lang sa inyo mangyari yan...harharhar

Perry said...

Shitty DSL service, shitty customer. Naipit lang yung call center agent sa gitna.

Regardless of Raul's (the customer) rationalization, nauna pa rin siyang nagmura. Correct, "tang ina" is an expression, but heck, all swear words are expressions! The purpose of expressions is, well, to express oneself. And swear words are there to express one's own feelings, such as anger, disappointment, surprise, etc. "Tang ina" itself is a swear word because it's just short for "Puta ang ina" (we commonly say "Putang ina"), meaning someone's mother is a bitch.

Medyo clumsy yung call center agent, pero hindi ang call center agent ang may kasalanan kung bakit walang DSL ang customer. Unjustified pa rin ang action ng customer. If the DSL service sucked, then he could rightly unleash his fire and brimstone and curse the hell out of that DSL provider. He has that right. But the call center agent is not the DSL provider. Yung ginawa ng customer, it's called "shooting the messenger".

Anyways, for the sake of this discussion, even if we assume that it's the call center agent's fault kaya nawalan ng DSL si Raul, I don't think that anything could and would be resolved just by verbally harrassing the agent. I don't think that it's even a civilized act to do that to the agent. Right, tao lang ang agent, at tao lang din ang customer, so dapat makatao rin ang kanilang pag-uusap. Unfortunately, hindi yan ang ginawa ng customer. Kung talagang hindi makapagtimpi yung customer, dapat mag-file na lang siya ng lawsuit against the DSL provider for the shitty service. Pero sa nangyaring yan, kung ako ang call center agent, I will sue the customer for verbally harrassing me.

Dapat hinintay na lang ng customer yung supervisor para mas matutugunan ang problema niya. Pero parang nananadya yung customer. Tinatanong niya yung mga tanong na tinanong na niya earlier pa. Ini-intimidate niya yung call center agent. Bully!

As for the call center agent, siguro akala niya napindot na niya yung Mute button nung minura nya yung customer. Kulang sa training? Hehehe...

Pero folks, mukhang may mas matinding problema pa kaysa sa conversation na iyan...

Is the call session for real or a hoax?

Perry said...

I did a research on this customer support issue, and I found out that the conversation is most probably real.

Nagtanong ako sa isang call center QA person, and I found out that it's possible for a recorded CSR conversation (which is really confidential matter and internal only to the company) to get divulged publicly. Call centers typically use VoIP (voice over IP) technology to communicate with their clients. The agent's phone is connected to a modem in the computer, and the computer does all the communication link between the agent and the customer via a VoIP software. The call sessions get recorded and saved into audio files, which can be collected by QA people to monitor the conversations and evaluate the agent. The audio files in turn can be converted into a WAV file and potentially scatter it throughout the Internet. So malamang, isang QA person ang nagkalat ng conversation na ito.

Anonymous said...

labo yatang leak ito from a call center agent. This was most probably recorded by the client. Pero IMHO, its the CSR's fault. She is paid to handle customers like that, and she just lost it. I think the customer was pretty polite for someone who is not having decent service.

Anonymous said...

we should always maintain our cool when dealing with strangers. curse words are uncalled for. especially between a man and a woman... respect should rule no matter what the situation is.

Anonymous said...

Nice recording, iparinig sana sa lahat ng CALL CENTER AGENTs to learn their lesson.
I am also an agent but everytime I take in calls I see to it that I DON'T and WILL NEVER abuse the MUTE button. Mute button.. yan eh pagdidighay ka.. mapapa sneeze.. etc.. ciempre outlet mo narin pero wag naman para murahin lang ang isang nilalang. nyahaha!
It might be Cathy's habit(pressing the mutton pag azar) coz at first, she denied cursing the subscriber.. She might thought that she pressed the mute button. Eh hindi pala... Patay tyo jan.. Kya humantong jan eh.
Cathy, the most important thing in being a CSR is ..... to show EMPATHY of course.. even if its not your fault. pno kung ikaw c raul db.... Yes I know what you feel but you must always be prepared db... tanggpn na natin ang papel natin sa buhay ng mga taong frustrated.
for raul... ang bida... atleast be a genetleman nalang!! babae parin siya.

Anonymous said...

hahaha that was hilarious! i ddnt feel any pity at all for the CSR. hahaha pure stupidity! kakahiya. tsk

carl brian said...

the csr is to0 dumb! so0 bob0 and all that. kaya yun na nga diba? na-irita ako sa boses ng csr! gusto ko cyang balatan ng buhay! fotaness!! npaka-unprofessional nya as in! such as a disgrace to the CALL CENTER CHUVA-ek`ek family!

cofibean, i love u na! swear! gusto mo sabay tau punta ng paris? i will be going there this 15th of december, bibili ng Nokia3310. ewww! so katutubo! eeeekkkkkkkkk!!!

cofibean, g0 g0 g0!

Anonymous said...

kilala nyo ba ung lalaking nagsasalita?? kng kilala nyo pakisbi
sbrng pulubi nya.. kakainis sya...

sHeN|tA^ said...

hey!!!bakit ung girl ang pinapagalitan nya hAA????ung girl ba ang may haway ng connection??nMn oH..!!!

sHeN|tA^ said...

hay! nakU! lnG rYt uNg boY na mAgmuRa noH...uHmm...la dNg rYt uNg giRl nA mAgmuRa...

bubuli said...

hahah funny! cguro sira ung MUTE button hahaha!

Anonymous said...

Okay, pare. I understand your situation, kasi we have a telephone line from the states too. I know what you needed to do was important, but was it right for you to do that to the girl? She already told you what she knows then you keep the conversation paulit-ulit. It wasn't the girl's fault. You have to wait for the company talaga. What are you some dumb ass rich kid?! If you are, you shouldn't have treated her that way. She's a person, if you want her to respect you, respect her. She's a girl pare. What you did was uber bad. You know you should respect her. You shouldn't call people orcs. You are not higher then them. Remember that we are all equal?

Anonymous said...

i hate call center agents, most of them instead of helping the caller, ipapasa sa iba, ibaba ang phone, or pagtatakpan yung company/product/service na nirereklamo. that's what they're paid for right?

Anonymous said...

parng tanga ung lalaki potah., ung gurl naman napanghinaan ng loob kung ako sa kanya drop ko na ung call. shet.

omen13 said...

i've been listening to this nonstop! the bestttt! where can i get this?

Anonymous said...

FUCK YOU JACKASS!!!

Anonymous said...

omg. nice naman na murahan yan. haha. matagal na pala to ngayon ko lang narinig. sobrang wala ako sa balita ah. hahaha.

Nataliecious said...

ayaw mo nman magmura? hahaha ;I

Anonymous said...

panalo haha...laftrip ung agent ampotah!!!!fuck that orc..:P hell with her..she is a fuckin shit on our assholes.tangina!laftrip!

IamGod said...

OMG. I'm so outdated. Ngayon ko lang narinig to.

I'm a call center agent, and it's common to have customers like Raul. Fuck, it's even an on-going joke for some of us that we go to work to get yelled at and calm bull-headed people. Stupid americans no less. Dapat nga since kapwa Pinoy ang kausap nya, mas pasensyosa sya. Punyeta sya!

So I am utterly disgusted with how Kathy handled the call. Stupid fuckwit gave the rest of us a bad name. I mean, for starters, Raul is not even an irate caller. Makulit lang. Which is also justifiable. The reason he kept ranting was because Ms. Bobita CSR couldn't give him a straight answer as to whether or not he has to pay for the days their DSL connection was cut and when PLDt will be able to get their shit right. That was the tightwad's main concern anyways. Simple shit, really.

Geez, make up stories for all I care. Just sound confident. Customer is a bit intimidating, I agree. And seems to be have a lot of time in his hands to rant his ass off. But he sounds educated, just pretty much frustarted. So if she didn't know how to explain or defend PLDT's crappy service, just apologize and confidently assure the customer that something is being done. Be professional and sympathize!

Tangina ang bobo. Plus, it didn't help that her voice sounded so pa-tweettums and stupid. God!

Anonymous said...

guyz????.... may pic b kau ni cathy rosana??.. curious kc aq eh... meron kau??...

bigay nyo n lng ung site guyz ah ^^ thnkz

Anonymous said...

KILALA KO YANG SI COFIBEAN, CALL CENTER AGENT DIN SIYA DATI KO SIYANG TEAM MATE. GAWAGAWA NYA LANG LAHAT NG BLOG NA TO. HOY BAKLA TIGILAN MO NA NGA ITONG KABALIWAN MO. GUMISING KANA SA PANTASYA MO. NAKUHA MO NA YONG POPPULARITY NA GUSTO MO. BAKA GUSTO MONG IKALAT KO MGA PICTURE MO DITO AT BUONG INFORMATION NG PAGKATAO MO BAKLITA KA.

Kyle said...

I just started reading this blog of yours and most of the time your entries are hilarious. With this one though, I'm not sure if you're calling the caller as the ORC or the call center agent. I can only hope you were referring to the caller.

I blame this entire incident on the caller. What in the Fucking world did he want from the agent. and how many times did the damn agent have to say that the supervisor won't be in till 9. Yes the service sucks. want to make pldt pay for it, transfer services. don't fucking yell or unleash ur frustrations at the damn call center agent. its not like she's the one debugging the problem. classic case of barking at the wrong tree. damn the caller should be killed.

just pisses me off hearing the caller act so high and mighty. call using ur damn cellphone u dick.

Anonymous said...

hi cofi! i really find your posts hilarious! :) i read it while having breakfast. keep on bashing those orcs .

regarding this post. it's absolutely the call center agent's fault. that kathy should not have sworn back to the customer. what was she thinking? she can't blame the customer for cursing her back because she attached "mo" to the slurring words she said. the customer just expressed his frustration through swearing but didn't intend it to be for her. the only thing the customer was asking if he's still going to pay for 2 unserviced days. she kept on bickering about other things. stupid agent i tell you. i have been ranting to pldt everytime this thing happens and i tell you not one single agent was able to help me. making a ticket is their answer. what help can that do? i also sought the help of the manufacturer of our router.. neng, they were able to help me instantly.. and we found out na it's the isp's problem talaga..

pldt call center agents.. your company is paying you so do your job well..

Anonymous said...

i once called globe inquiring about a promo and this gay-sounding call center orc hung up on me. kapal talaga! di ko lang sinumbong dahil pinagbigyan ko nlng. just bec. di naintindhan masyado ung cnabi ko e pwede n ko pagbabaan ng phone!

Anonymous said...

i think i know this raul, he's really fond of making mura. alam ko sya yan,bf yan ng dorm mate ko dati ang his name is really bagay to him kasi he's really siRAULo, dinig na dinig ko yang boses na yan sa phone nung dorm mate ko pati ung pagsasalita nya ung angas na pagsasalita nya! girls u shud beware of this raul, i have some eewy story about this shit! grabe u can't imagine his ugali talaga kasi my ung dorm mate ko na si ahmm let's name her she na lng para mas mdali hehe, aun si she meron syang "normal" na nggwang faults ng gf like hndi sya nkakapagpaalam mnsan na pupunta syang mall or grocery or resto na sbrang lpit lng sa dorm namin tapos pag nahuli sya he will say names like "napakalandi mo talaga she! putangina mo nasan ka putangina ka, pokpok ka!" bumili lng yan ng food ha!!! grabe talaga tpos ang hndi ko makalimutan nung may ngawa ung room mate ko na alam ko mali pero i think sobrang grabe ung hnihingi nyang kapalit sbi nya dhil sa gnawa nya gusto nya gumanti at ang gusto nyang ganti is to have sex dun sa mlapit sa dorm mate ko, he said like her sister or friend! what the fuck! member yan ng frat sa beda tpos he will scare her sabihin nya "putangina mo papatayin ko yang nanay mo,pupugutan ko yan rereypin ko yang mga kapatid mo putangina ka!" kaya wag nyo kampihan yang lalakeng yan he's stupid garbe sya ang pinakaloser na lalake na nkilala ko. if i can only tell everything dto mgugulantang kyo lhat sa ugali nyan! sinasampal nya ung gf nya after nun mura after nun sampal uli! grabe! i swear sya yan kilalang kilala ko ung voice nya pati ung pagsasalita nya at accent parang nagmamatalino pero bobo yan he's spending he rest of his life sa beda! haha loser!

Anonymous said...

bastos talaga ung ibang call center agents, ung iba kahit di ka pa tapos magsalita binababa na ung phone na kala mo kung sino! pasalamat na lang talaga sila at pinapalagpas na lang yang kagaguhan nila. tutal naman e dyan lang sila sa trabahong yan bumagsak. english pa nang english feeling sosyal e hindi naman. tapos pag pumoporma o.a. talaga! haha. pero di naman lahat ganun, meron pa ring mababait.

Anonymous said...

hahaha sooo funny!kahit ako mapapamura sa callcenter agent eh soooo bobita!

Anonymous said...

that would be worse if your clients are from US... that's the job of a call center agent, to listen to all the aches and shitty complaints of the costumer!! including the curse and mura... no personal ego should be attached... tange!!hehe... nice!!